Accounts Cockpit

Fuel loyalty card system · reporting

Updated 16 Jun 2026

Sales channel

Applications this month

420

+6.1% vs prior period

Cards issued

271

+3.4% vs prior period

出卡率 issue rate

64.5%

standard 70%

Pending

still in the pipeline

Cancelled

this month

SLA breaches

150

6+ days in one stage

12-month issue rate

64.2%

rolling

Application pipeline by month

Read the grey band first — that is work still sitting with us.

Why applications are cancelled

Two of the top three are fixable by us, not by the customer.

出卡率 against the 70% standard

The dashed line is the standard. Below it for two months running is a review trigger.

CS admin officer productivity

Rework count matters as much as throughput.

Officer	Processed	Issued	Issue rate	Avg days	Rework
Angeline Toh	227	178	78.4%	4.8	13
Marcus Lee	291	181	62.2%	3.1	18
Priya Nair	352	264	75%	4.3	7
Chen Wei Ming	280	201	71.8%	3.9	27
Nurul Aisyah	259	228	88%	2.5	21
Daniel Ong	233	175	75.1%	2.5	26
Grace Lim	395	322	81.5%	2.6	15
Ravi Kumar	254	173	68.1%	3.1	3

Application quality by sales channel

A clean application is one that reached approval with no rework and no duplicate flag.

Channel	Submitted	Clean	Clean rate	Rework	Duplicates
Sales rep	418	352	84.2%	66	8
Walk-in	203	138	68%	65	17
App	234	192	82.1%	42	14
Maybank	836	771	92.2%	65	17
AA Singapore	869	779	89.6%	90	19

Application Centre — AOS matched to ERP

Ageing against the SLA — the flag-up rule

Any application sitting in the same stage for more than 2 working days is flagged to the supervisor; more than 5 working days is escalated to the manager.

Time from submission to card

Anything past 15 days almost always means documents came back late.

Why applications stop — and what happens next

Every reason has a named owner; nothing sits unassigned.

Reason	Cases	Next step	Owner
Documents not returned	84	CS calls twice, then closes	CS admin
Credit decision pending	61	Finance to clear within 2 days	Finance
Duplicate of an open application	39	Merge, keep earliest	CS admin
Company details mismatch	28	Sales rep to re-verify	Sales
Card production backlog	17	Vendor batch, weekly	Vendor

Internal duplicates — caught before issue

These never reached card production, so no card was wasted.

Reference	Company	Matched on	Existing ref	Caught at	Action
AOS-2608120	Sin Heng Transport	Contact number	AOS-2605310	Credit check	Rejected
AOS-2608121	Lianhe Logistics	Vehicle number	AOS-2605311	Credit check	Rejected
AOS-2608122	Tuas Marine Services	UEN	AOS-2605312	Credit check	Merged
AOS-2608123	GreenLeaf Movers	Email	AOS-2605313	Credit check	Merged
AOS-2608124	PanAsia Haulage	Email	AOS-2605314	Credit check	Merged
AOS-2608125	Kim Seng Contractors	Email	AOS-2605315	Credit check	Rejected
AOS-2608126	OceanRoute Pte Ltd	Contact number	AOS-2605316	Docs check	Merged
AOS-2608127	Northlink Couriers	Vehicle number	AOS-2605317	Docs check	Merged
AOS-2608128	BuildRight Engineering	Contact number	AOS-2605318	Approval	Merged
AOS-2608129	Metro Fleet Services	Contact number	AOS-2605319	Credit check	Merged

Open application queue

Red rows have breached the SLA and are already escalated.

Reference	Account	Channel	Stage	Owner	Cards	Age (days)
AOS-2608400	Account 1000	App	Approval	Priya Nair	22	3
AOS-2608401	Account 1007	Sales rep	Card production	Chen Wei Ming	8	3
AOS-2608402	Account 1014	AA Singapore	Credit check	Marcus Lee	17	4
AOS-2608403	Account 1021	Maybank	Card production	Marcus Lee	13	4
AOS-2608404	Account 1028	Sales rep	Approval	Nurul Aisyah	22	5
AOS-2608405	Account 1035	Walk-in	Delivery	Priya Nair	2	3
AOS-2608406	Account 1042	App	Delivery	Angeline Toh	1	3
AOS-2608407	Account 1049	AA Singapore	Received	Nurul Aisyah	21	5
AOS-2608408	Account 1056	App	Approval	Marcus Lee	19	0
AOS-2608409	Account 1063	Walk-in	Card production	Marcus Lee	8	10
AOS-2608410	Account 1070	Sales rep	Delivery	Angeline Toh	3	4
AOS-2608411	Account 1077	AA Singapore	Card production	Chen Wei Ming	22	5
AOS-2608412	Account 1084	AA Singapore	Card production	Chen Wei Ming	17	9
AOS-2608413	Account 1091	Maybank	Credit check	Chen Wei Ming	12	3
AOS-2608414	Account 1098	Maybank	Approval	Marcus Lee	12	1
AOS-2608415	Account 1105	Maybank	Card production	Angeline Toh	21	3

What Corsiva Lab has to build — the reporting rules

Read this once; every number on this tab follows these definitions.

Metric	Definition
出卡率 (issue rate)	Cards issued ÷ applications submitted in the same submission month, not the issue month.
Clean application	Reached approval with no document rework and no duplicate flag.
Time to card	Calendar days from AOS submission timestamp to card production complete.
Duplicate	Matches an open or issued application on UEN, contact number, email or vehicle number.
SLA breach	More than 2 working days in one stage; counted per stage, not per application.
Officer credit	Attributed to the officer who owned the application at approval.